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Virtual Medical Office Services

Virtual Medical Office Services for Healthcare Administrative Support

Our customized virtual solutions help medical practices, hospitals, and health systems streamline administrative tasks, improve patient care, boost revenue and enhance overall efficiency.

People working in office
End-To-End Virtual Front And Back Office Support

ScribeEMR understands the challenges healthcare providers face managing administrative tasks while delivering high quality patient care. Our wide range of Virtual Medical Office Services (VMOS), are scalable to meet the needs of any size medical practice, hospital or health system, enables clinical staff to focus on what they do best – providing exceptional patient care.

Virtual Medical Office Servicessm Ease Administrative Burdens

Our highly-trained VMOS teams provide a wide range of administrative medical office support services to optimize medical office management and boost revenue.

Appointment Scheduling

Our virtual team receives your incoming calls to make, reschedule, cancel and confirm patient appointments, helping to reduce no-shows and cancellations and optimize workflow.

Patient Registration

Our team helps register new patients by gathering demographic and insurance information, and maintaining updated records to ensure a smooth, consistently welcoming experience.

Patient Follow-Up

We follow up with patients to encourage continuity of care, promote additional services, and help increase patient volume to maximize practice revenue and efficiency. 

Efficient Call Center
Contact Services

Our professional VMOS team can handle incoming and outgoing calls, answer patient inquiries, respond to voicemails, and offer chat support to stay responsive to patient needs. Our secure communications protocols guarantee HIPAA-compliant calling, text messaging, and voicemails.

Paper Chart Transcription

We transcribe paper charts into a digital format to make them more accessible, improve medical chart organization and reduce physical storage requirements.

Fax Management

We handle incoming and outgoing faxes, ensuring prompt and efficient communication between your medical practice and external entities, such as insurance companies, pharmacies, and other healthcare providers.

Insurance Verification
Prior Authorization

We work with insurance companies to obtain approval for treatments, tests, and medications, which reduces delays in patient care and eases administrative staff burdens.

Patient Co-Payment
Reconciliation Service

Our team assists with reconciling patient co-payments, ensuring accurate billing and collection, and reducing financial discrepancies.

Chart Prepping

Our trained VMOS professionals gather patient reports, results and data from various outside sources to prepare patient charts. They also review medical records, organize relevant information, and ensure accurate documentation. This streamlines the record-keeping process, allowing healthcare providers to focus on patient care.

Referral Coordination

When a PCP refers a patient to a specialist, it sets in motion a chain of events that must be coordinated. We ensure the patient schedules the specialist appointment, attends the appointment, and we then secure the specialists report, and any labs or studies and upload the documentation into your EMR.

VMOSsm Benefits

More Time For Patient Care

Our VMOS team can reduce administrative constraints by 30%, which allows clinical staff to provide more, higher quality care to their patients.

Significant Cost Savings

Implementing a VMOS program can save up to 25% of the cost of hiring in-house staff.

Rapid Scalability

Outsourcing administrative tasks enables medical organizations to scale up rapidly with a cost-effective pricing model.

Increased Coverage

VMOS teams offer nearly 100% coverage, even in the face of industry staffing shortages.

Improved Patient Satisfaction

94% of patients report being satisfied with the support they receive from our dedicated VMOS specialists, which leads to better patient outcomes.

See ScribeEMR In Action

TESTIMONIALS

"My scribe, Razal, does a great job! The quality of his documentation is excellent. He is always online before me, has charts prepped for the day, and completes charting of patient visits rapidly. I used to spend 4-8 hours a week on documentation. Now, with a scribe, I've got documentation time down to as little as one hour and can see more patients."

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Dr. Sarah Waling

DO, MPH (Pediatrician) | Albany Area Primary Health Care

"I'm very satisfied with my scribe's performance. She has helped me increase the number of patients I see each day, up to 25 which is a significant increase. Having a scribe also takes tasks off my plate like like sending print commands for prescriptions glasses to further assist the provider."

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Paul McHenry

OD | Children's Eye Physicians, Colorado

"The scribing program has changed my life and I love-love-love it. I wish somebody had suggested this to me earlier because now I am able to enjoy my weekends. My scribe, Damanpreet, is amazing, we gel well, and the work is seamless. I am literally closing my charts by just looking at them and my edit rate is nominal."

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Latoya L. Kuester

MD | Women's Care Florida, LLC

"I was writing notes until at least 2 AM every clinic day until I found ScribeEMR. Now I have time to lead a more normal life, and have less pressure from accumulating notes. The scribes I have worked with have been top-notch, and it is easy to work with ScribeEMR's system. I recommend this virtual scribe service for any practitioner who wants to enjoy their professional and personal life more."

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Wesley Vaughan

MD | OBSTETRICS AND GYNECOLOGY, OKLAHOMA CITY, OKLAHOMA

"Working with a scribe has revolutionized my practice. I am able to see 25% more patients per day, and when I leave for the night my charts are completely closed 95% of the time. This has allowed me to reclaim my evenings for myself and spend more time with my family, instead of logging in and charting after work. I love working with a scribe and I don’t think I’ll ever go back!"

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Dr. Alissa Goodwin

FAMILY MEDICINE | REDDING FAMILY MEDICINE, REDDING, CALIFORNIA.

"I am so happy with my ScribeEMR scribe. It is so nice to be able to sit face to–face with my patients and not worry about taking down all the details. My patients especially like having my attention and not having another person in the room, making them feel awkward. I am getting many more of my charts done by the end of the day, and my scribe is very helpful ─ reminding me of things, finding addresses and ICD-10 codes, and correcting my spelling! I have found a great match and I am looking forward to having a long-term relationship working together."

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Dr. Cristy Elving

FAMILY MEDICINE | JERSEY COMMUNITY HOSPITAL, ILLINOIS

"ScribeEMR’s Virtual Medical Scribing service has facilitated my professional life considerably. My scribe has been instrumental in charting all my clinical encounters during the patient visit, so I can offer 100% attention to my patient. Working in OB/GYN is challenging enough from a clinical perspective, so having to do non-clinical tasks can make it even more daunting. I am so fortunate to use their services, and I encourage all providers to do the same."

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Dr. Mary Jo Montanarella

OB/GYN | DR. MONTANARELLA & ASSOCIATES, PENNSYLVANIA

"Reduced chart work, a more focused mind, greater patient satisfaction and being home at a reasonable time: these are just some of the many benefits of using ScribeEMR’s virtual scribing services. I am also able to see more patients without compromising quality of care. I would highly recommend ScribeEMR to other providers because this company genuinely seeks to improve physician’s lives, and ultimately, patient care."

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Dr. Rekha Sundar

INTERNAL MEDICINE | LOWELL GENERAL HOSPITAL, MASSACHUSETTS

"I am amazed at how quickly the providers are now closing charts. Last week, they were able to successfully lock 99% of their encounters in a timely fashion. This is a first for our organization and it is directly related to ScribeEMR’s ability to assist our once struggling providers."

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John Sivon

CHIEF STRATEGY OFFICER | LANGLEY HEALTH (FQHC)

"I am very satisfied with ScribeEMR. As someone who has been involved in patient care for many years, I know the challenges of clinical documentation. With ScribeEMR, I do not need to worry about spending any time looking through a patient’s chart. I can give my sole attention to that person, where it truly belongs. And I am able to spend more quality time with my family."

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Harold Cates Jr.

MD, ORTHOPEDIC SURGEON | TENNESSEE ORTHOPAEDIC CLINICS

"“We are thrilled with the quality of our ScribeEMR scribe and the service the team provides. We can now treat up to 50% more patients per day, which adds up to 60 more patients per week (based on 4 clinic days) and 240 more patient visits per month.”"

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Ahava Lang

COO | MANAGING CO-FOUNDER NEW ORLEANS PODIATRY ASSOCIATES

"Overall, I am very impressed by my scribe’s performance. She handles chart prepping and checks information on the patient’s chart, so that when I walk into the room, the HPI section is already filled out with a small review of the prior visit issues and plan. Most importantly, the high-quality notes are done in real time, finished by end of the day, and locked quickly, allowing me to increase my billing."

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Delaura Patel

MD | OBSTETRICS AND GYNECOLOGY WOMEN'S CARE FLORIDA, LLC

"My ScribeEMR remote scribe is well trained on our eCW EMR, types 80 words per minute, and makes sure everything is covered. I’m getting a lot more sleep now that my scribe is making practicing medicine less stressful, more efficient, and more enjoyable."

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Dr. Robb L. Fulton

INTERNAL MEDICINE | FIRST CHOICE PRIMARY CARE, WARNER ROBINS, GEORGIA

"It has always been a challenge to hire skilled, experienced professionals for accurate and timely coding and billing. ScribeEMR has tackled this issue very well. Their organized approach and willingness to put in concerted efforts have helped us streamline our A/R cycles, resulting in faster reimbursements. We are now managing our medical coding and billing workload much more effectively with the ability to complete everything within a week."

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Pamela Larkin

DIRECTOR, REVENUE CYCLE | EXCELSIOR ORTHOPAEDICS, BUFFALO, NY

"I can’t think of a better solution than outsourcing scribe services to your firm. It keeps our physicians super-efficient. ScribeEMR people are strong, professional, and have taken scribe services to a whole different level."

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John Giertz

CMPE | V.P. PHYSICIAN SERVICE | JERSEY COMMUNITY HEALTH, ILLINOIS

"My scribe, Jaya, is a wonderful asset to my practice. She is thorough, takes excellent notes, asks intuitive questions, turns complex patient histories into free-flowing narratives, and completes documentation in a timely manner. She is also receptive to feedback, integrates changes readily, and is always up for the next task, which allows me to focus more time on direct patient care."

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Erin Schechinger

DNP | FAMILY MEDICINE | CRAWFORD COUNTY MEMORIAL HOSPITAL, IOWA

"ScribeEMR has exceeded our expectations. Our providers have enjoyed and appreciated the addition to their team, and the company’s flexibility is unmatched."

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Andrew Kleinschmidt

VP-PROFESSIONAL SERVICES | WABASH GENERAL HOSPITAL, ILLINOIS